Shipping policy
Shipping policy
Free shipping on every US order.
Where your order ships from. We ship from two partner warehouses. Each product page shows which warehouse your item ships from and the delivery dates you can expect.
- US warehouse: orders leave the warehouse in 1-2 business days, and delivery takes 2-5 business days after that.
- China warehouse: orders leave the warehouse in 1-3 business days, and delivery takes 7-15 business days after that.
Delivery time. Add handling and transit: US warehouse orders arrive 3-7 business days after you order, and China warehouse orders arrive 8-18 business days after you order. Business days are Monday to Friday, excluding holidays. Orders placed after 2:00 PM Eastern Time start processing the next business day. Holidays in the shipping country (for example Chinese New Year) can add delay; if a delay is known, we show it on the product page.
Shipping cost and destinations. Shipping is free to addresses in the United States. There is no minimum order and no handling fee. Sales tax, where it applies, is calculated at checkout. If any import duty or customs charge applies to your order, we cover it — you will not be asked to pay a customs fee to receive your order.
Tracking. We email a tracking link when your order ships. Tracking can take a few days to show movement while a parcel is in international transit.
Lost, late or damaged orders. If your order has not arrived within the delivery window above, or it arrives damaged or incomplete, email lukegeyer14@gmail.com with your order number, and a photo if the item is damaged. We send a replacement or a full refund.
Questions. Email lukegeyer14@gmail.com. GEYER DIGITAL SUPPORT LLC, 9 Kingston Dr, Aurora, OH 44202.
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